Effective Date: [●] 2026 | Version: 1.0
PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE: (1) YOUR AGREEMENT THAT SAFETY RESULTS ARE INFORMATIONAL ONLY AND THAT YOU ARE SOLELY RESPONSIBLE FOR VERIFYING THE SAFETY OF ANYTHING YOU BUY OR USE (SECTION 5); (2) DISCLAIMERS OF WARRANTIES AND LIMITS ON OUR LIABILITY (SECTIONS 13–14); AND (3) AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER AFFECTING HOW DISPUTES ARE RESOLVED, WITH A RIGHT TO OPT OUT (SECTION 16).
These Terms of Service ("Terms") are a binding agreement between you and Building Report LLC, a limited liability company organized under the laws of Wyoming, United States, with its principal place of business at 30 N Gould St, STE R, Sheridan, WY 82801, USA ("Building Report", "we", "us"). They govern your use of the Mavalo mobile application (the "App"), the website at https://mavalo.app/ (the "Site"), and related services (together, the "Services").
By creating an account, ticking the acceptance checkbox, or using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.
You must be at least 18 years old (or the age of majority where you live, if higher) to use the Services. The Services are intended for adults — parents, guardians, caregivers, and pet owners — and are operated from and directed at users in the United States.
The Services allow you to capture images of products, foods, and plants; receive automated identification and related safety information ("Results"); view suggested alternative products and a curated shop of third-party products; and, with a Pro subscription, access additional features such as scan history and recall alerts.
We may modify, add, or discontinue features at any time. We will not materially reduce the core functionality of a paid subscription during a period you have already paid for without offering a remedy consistent with the app store's policies.
You agree to provide accurate registration information and keep it current. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly at support@mavalo.app of any unauthorized use. We may suspend or terminate accounts as described in Section 18.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the App on devices you own or control, for your personal, non-commercial use.
You will not, and will not permit anyone to: (a) copy, modify, distribute, sell, lease, or sublicense the Services; (b) reverse engineer, decompile, or attempt to extract source code, models, or datasets, except where such restriction is prohibited by law; (c) access the Services to build a competing product, or use automated means (scrapers, bots) to extract data or Results at scale; (d) circumvent technical or subscription restrictions; (e) use the Services to develop or train machine-learning systems; or (f) use the Services in violation of law or these Terms.
PLEASE READ THIS SECTION CAREFULLY. IT IS A MATERIAL CONDITION OF YOUR USE OF THE SERVICES.
The Services use automated technology to identify products, foods, and plants and to present related safety information, including recall records, ingredient or material information, hazard notices, and suggestions of alternative products (together, "Results"). Results are provided for general informational purposes only. Results are not medical, veterinary, legal, or professional safety advice; are not a certification, guarantee, or warranty of any product's safety, suitability, or fitness for any purpose; and are not a substitute for your own inspection and judgment or for professional advice.
You acknowledge that Results are generated by automated analysis of images and third-party data sources, and that Results may be inaccurate, incomplete, outdated, or inapplicable to your specific item or circumstances. Among other reasons: an item may be misidentified; recall and safety databases may be incomplete or delayed; a product's condition, batch, counterfeit status, or history may differ from the reference item; and safety standards change over time. A Result indicating no known issues does not mean an item is safe.
You agree that you are solely responsible for (a) independently verifying the identity, condition, and safety of every product, food, plant, or other item you purchase, use, consume, or make available to any person or animal, regardless of any Result; (b) independently confirming every Result before relying on it, including by inspecting the item, checking official sources (such as manufacturer notices and government recall databases), and consulting a qualified professional where health or safety is at stake; and (c) all decisions and actions you take, and their consequences, whether or not informed by a Result.
Suggestions of alternative products and items in the Shop section are informational recommendations reflecting our editorial methodology at the time made. We may earn a commission on qualifying purchases. We do not manufacture, sell, inspect, or warrant any third-party product, and your purchase and use of any third-party product is at your own risk and subject to the seller's and manufacturer's terms. Section 5.3 applies fully to suggested products.
Never use the Services in an emergency. If you believe a person or animal has been exposed to something harmful, contact emergency services, a physician, a veterinarian, or a poison control center immediately.
This Section is a fundamental basis of the bargain between you and us, and operates in addition to (not in place of) the Disclaimer of Warranties (Section 13) and Limitation of Liability (Section 14). Nothing in this Section excludes or limits any liability that cannot be excluded or limited under applicable law.
You retain ownership of images and other content you submit ("User Content"). You grant us a non-exclusive, worldwide, royalty-free license to host, process, reproduce, and analyze User Content solely to operate and provide the Services (including generating Results and, where you enable it, maintaining your scan history), consistent with our Privacy Policy.
You agree not to submit User Content that: depicts identifiable people; you do not have the right to submit; is unlawful, or contains malware or content designed to interfere with the Services. We may remove User Content that violates these Terms.
If you send us suggestions or feedback, we may use them without restriction or obligation to you.
The App may display suggested alternative products and a curated Shop section, with links to purchase on Amazon. We participate in the Amazon Associates program and may earn a commission on qualifying purchases. Suggestions are contextual and editorial; placement is not sold to brands. Prices, availability, and product information on Amazon are controlled by Amazon and sellers, not by us, and may differ from what the App displays. Section 5.4 applies to all suggested and catalogued products.
Optional paid subscriptions ("Pro") are billed through your Apple App Store or Google Play account. Pricing is shown in the App before purchase.
Subscriptions renew automatically for successive periods at the then-current price unless cancelled at least 24 hours before the end of the current period. You manage and cancel subscriptions through your app store account settings — deleting the App does not cancel a subscription. Cancellation takes effect at the end of the current paid period.
Payments are processed by the app stores, and refunds are governed by the applicable store's policies. We do not control app store refund decisions. Nothing in this Section limits any non-waivable statutory refund rights you may have.
We may change subscription prices with notice through the App or the app store; changes apply from your next renewal, and the app store may require your consent to a price increase before it takes effect.
The Services link to or interoperate with third-party services (including Amazon and the app stores). Your use of third-party services is governed by their terms and privacy policies, and we are not responsible for their content, products, or practices.
The Services — including software, models, designs, text, graphics, logos, and the compilation of safety information — are owned by Building Report LLC or its licensors and are protected by intellectual-property laws. Except for the license in Section 4, no rights are granted to you. "Mavalo" and associated logos are trademarks of Building Report LLC; you may not use them without our prior written consent.
You agree not to: use the Services to harass, harm, or defraud anyone; misrepresent Results (including republishing Results as safety certifications or using them in commerce as a purported safety endorsement); interfere with or disrupt the Services or their infrastructure; probe or test vulnerabilities without authorization; or assist anyone in doing any of the above.
If you believe content available through the Services infringes your copyright, send a notice compliant with 17 U.S.C. § 512(c)(3) to our designated agent at legal@mavalo.app, including identification of the work, the allegedly infringing material, your contact information, the required good-faith and accuracy statements, and your physical or electronic signature. We may terminate accounts of repeat infringers.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL RESULTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT ANY RESULT IS ACCURATE, COMPLETE, OR CURRENT, OR THAT ANY PRODUCT, FOOD, OR PLANT IS SAFE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL BUILDING REPORT LLC OR ITS OFFICERS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR ANY RESULT, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (ii) ONE HUNDRED U.S. DOLLARS (US$100).
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, FRAUD, OR ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED.
You will defend, indemnify, and hold harmless Building Report LLC and its officers, members, employees, and agents from and against third-party claims, damages, and reasonable costs (including attorneys' fees) arising out of your (a) violation of these Terms, (b) User Content, or (c) misuse of the Services or Results, except to the extent caused by our own breach of these Terms.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. YOU MAY OPT OUT (SECTION 16.6).
Before starting arbitration, you and we agree to try to resolve any dispute informally: the complaining party will send a written notice describing the dispute to the other (to us: legal@mavalo.app), and the parties will negotiate in good faith for 60 days. Most concerns can be resolved this way.
Except as provided in Sections 16.4 and 16.6, any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The Federal Arbitration Act governs this Section. Judgment on the award may be entered in any court of competent jurisdiction.
Arbitration will be conducted by a single arbitrator, in English, by videoconference or documents-only unless the arbitrator decides an in-person hearing is necessary (in which case it will be held in your county of residence in the United States). We will pay AAA filing, administration, and arbitrator fees to the extent required by the AAA Consumer Rules, and, for claims under US$10,000 pursued in good faith, we will pay those fees in full. Each party bears its own attorneys' fees except where the arbitrator awards them under applicable law.
Either party may (a) bring an individual claim in small claims court, and (b) seek injunctive or equitable relief in court for actual or threatened infringement or misuse of intellectual property or for unauthorized access to the Services.
YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. Claims may be brought only in an individual capacity, and the arbitrator may not consolidate more than one person's claims. If this class waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court, and the remainder of this Section remains in effect.
You may opt out of this arbitration agreement and class waiver by emailing legal@mavalo.app with the subject "Arbitration Opt-Out," your name, and the email address associated with your account, within 30 days of first accepting these Terms. Opting out does not affect any other provision of these Terms.
If 25 or more similar demands are filed against us in coordination, the parties agree the AAA will administer them in batches of up to 50 for scheduling and fee purposes, as a condition of proceeding, to promote efficient resolution.
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-laws rules, except that Section 16 is governed by the Federal Arbitration Act. For any dispute not subject to arbitration, you and we consent to the exclusive jurisdiction and venue of the state and federal courts located in Sheridan County, Wyoming. Nothing in this Section deprives you of mandatory consumer protections of the state where you reside.
You may stop using the Services and delete your account at any time (see the Privacy Policy for data deletion). We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms, if required by law, or if we discontinue the Services. Upon termination, Sections 5, 6.3, 10, and 13–17 survive. Termination does not entitle you to a refund of app-store payments except as provided by the applicable store's policies or required by law.
Your download of the App is also subject to the applicable app store's terms. Additionally: (a) these Terms are between you and Building Report LLC only — not with Apple Inc. or Google LLC — and Apple and Google are not responsible for the App or its content, maintenance, or support; (b) the license in Section 4 is limited to use of the App on Apple-branded or Android devices, as applicable, that you own or control, consistent with the store's usage rules; (c) in the event of any failure of the App to conform to an applicable warranty, you may notify the app store, which may refund the purchase price, and to the maximum extent permitted by law the store has no other warranty obligation; (d) Apple and Google are third-party beneficiaries of these Terms with the right to enforce them against you; and (e) you represent that you are not located in a country subject to a U.S. Government embargo and are not on any U.S. Government restricted-party list.
We may revise these Terms. For material changes, we will provide notice in the App or by email and require your renewed acceptance before or at your next use; the revised Terms will state their effective date and version. Non-material changes take effect upon posting. If you do not accept revised Terms, your remedy is to stop using the Services and cancel any subscription. The version of the Terms you accepted governs any dispute arising before a revision takes effect.
These Terms, together with the Privacy Policy and any terms presented for specific features, are the entire agreement between you and us regarding the Services. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, in which case these Terms bind the successor. Notices to you may be provided in the App or to your account email; notices to us go to legal@mavalo.app or by post to Building Report LLC, Attn: Legal, 30 N Gould St, STE R, Sheridan, WY 82801, USA. "Including" means "including without limitation."
Calm, clear safety answers for the people and pets you love.
Mavalo provides AI-generated guidance for general informational purposes only. It is not medical, veterinary, or professional advice and may be inaccurate — always verify independently and consult a qualified professional for any health or safety decision. In an emergency, contact emergency services right away.
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